Order & Payment
The quickest way to reach us is through email or whatsapp. Our team is available Monday through Friday, 9:00 AM to 6:00PM, and we’re happy to assist you!
- Whatsapp: +39 0362 1795760, available from 9:00 AM to 6 PM
- Email: support@aptyca.com
- Phone: +39 0362 1795760
We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal.
You can also pay with:
Klarna (buy now, pay later).
If you have any questions, check Klarna FAQ here.
If you’re lucky enough to have a discount code, make sure to use it!
Remember, discount codes should be applied at the start of the checkout process. Please note that only one discount code can be used per purchase, and they cannot be applied to sale items.
Once your order has been placed and payment has been processed, we are unable to modify its components. We apologize for any inconvenience this may cause. If changes are needed, you’ll need to wait until the order is delivered and then email us at support@aptyca.com
If you wish to change the delivery address, you can reach out to us at support@aptyca.com, and we’ll do our best to assist you. If we’re unable to make the change, you’ll need to wait until you receive your tracking number and contact the shipping agency directly to update the address.
Order cancellations are not permitted. By completing your purchase, you agree to our terms of use. We apologize for any inconvenience this may cause. If you no longer wish to keep your order, you will need to wait for it to arrive and then contact us at support@aptyca.com.
You can track your order here.
The tracking number has been automatically sent to the mail that was used making the purchase.
Check your spam or junk folder - your confirmation email might be there. If you can’t find it, feel free to reach out to us at support@aptyca.com, and we’ll help locate it. If needed, we can update the email associated with your purchase and resend the confirmation. Please include your full name when contacting us.
To ensure you receive our emails in the future, add us to your approved sender list and verify that the email address you provided during checkout is correct.
