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How can we help?

We are ready to assist with any queries you have.

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Support Hours | Monday - Friday: 9AM - 6PM

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Support Hours | Monday - Friday: 9AM - 6PM

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Support Hours | Monday - Friday: 9AM - 6PM

Shipping & Cost

Standard delivery:
Delivery times usually take 3-4 business days.

On all orders, the shipping will be free!

Express delivery:
Delivery times usually take 1 business day and it costs €8.00 for all order amounts.

How long does it take for orders to ship?

At Aptyca, we work hard to ensure your order is processed and shipped as quickly as possible. Once you place an order, our fulfillment center immediately begins preparing it for delivery.

Orders typically take 1-2 business days to be packed and shipped. Once shipped, delivery times is 1 business days (Express) or 2-3 business days (Standard) from shipment date.

We’re always working to improve our shipping process so your Aptyca gear arrives at your door as quickly as possible.

If you have any issues with your order email us at support@aptyca.com and we will be there to help you. Please note, orders placed after 12PM (CET) will be processed the following business day.

Where is my order?

You can track your order here.

The tracking number has been automatically sent to the mail that was used making the purchase.

What payments methods do you accept?

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal.

You can also pay with: 

Klarna (buy now, pay later), If you have any questions, check their FAQ here.

Can I modify my order?

Once your order has been placed and payment has been processed, we are unable to modify its components. We apologize for any inconvenience this may cause. If changes are needed, you’ll need to wait until the order is delivered and then initiate the process by sending us an email at support@aptyca.com

If you wish to change the delivery address, you can reach out to us at support@aptyca.com, and we’ll do our best to assist you. If we’re unable to make the change, you’ll need to wait until you receive your tracking number and contact the shipping agency directly to update the address.

Care & Washing Guidelines

To keep your gear in top condition, we suggest washing it in cold water and drying it on a low tumble setting. For added protection, turn the items inside out and tie any drawstrings together before washing. This helps prevent tangling and maintains the fresh, new look of your clothing.

Tips for Wrinkle-Free Care:

  • Remove your items from the washer as soon as the cycle is complete.
  • Use the permanent press setting on your dryer. If this option isn’t available, choose the lowest heat setting.
  • Once dry, hang your items immediately to avoid wrinkles.
  • A garment steamer is also a safe and effective way to smooth out any wrinkles.

We do not recommend ironing most of our clothing, as it could damage the fabric.