Returns & Exchanges

The quickest way to reach us is through email or live chat. Our team is available Monday through Friday, 9:00 AM to 6:00PM, and we’re happy to assist you!

• Live Chat: Available from 9:00 AM to 6 PM
• Email: support@aptyca.com
• Whatsapp: +39 334 1196661
• Phone: +39 0362 1795760

To request a return or exchange, simply fill out this form with your order number and email address. Through our platform, you’ll instantly receive the return label via email, along with the refund processed to your original payment method or an IBAN account. Please note that Aptyca is not liable for delivery logistics costs associated with refund requests.

Once your order has been shipped, you have 30 days to submit your return request, provided it complies with the terms of our exchange policy.

While we don't currently offer exchanges, we do have an easy return process. Be sure to have your order number and order email address ready.

3 Easy Steps:

1. Submit a return through our system.
   Create a return through our return system. Be sure to have your order number and order email address ready.
2. Print out the shipping label you will receive from us.
3. Drop off at any forwarder location or leave in your mailbox.
   You can check on the status of your return using our service at anytime.

We do not offer direct exchanges at this time. However, you can use our Return Portal to generate a return label for any purchases made on our website. Once your return is processed, you can place a new order at your convenience.

If you need additional assistance, feel free to contact us at support@aptyca.com

Return shipments follow a specific process that differs from the original delivery. Once your return is sent, our team will receive and handle it. After the items pass quality control and are confirmed to be returned in their original condition, we will approve your return. 

Refunds for returns will be processed within 3-10 business days after we receive your package. Please note that shipping costs are non-refundable. However, Express Shipping is free for all orders over €100.

We are committed to processing returns promptly, ensuring you receive a refund order as quickly as possible.

To ensure faster processing, we recommend using our Aptyca Return Portal to generate a pre-paid shipping label. This helps avoid unnecessary delays in handling your return.

For any questions or assistance, feel free to contact us at support@aptyca.com, and we’ll be happy to help.

We strive to build great products and ensure our garments meet the highest quality standards, but occasionally, issues can arise.
Issues like ripping, tearing and pilling, might be considered normal wear and tear.

However, if you have concerns about a defective or damaged item, please submit a request through email, including images of the issue.

Please remember that following the care instructions on your gear's label will also help to ensure the longevity of your item.  

The return fee will be reimbursed after a brief review process once your return arrives at our warehouse. While this process may take a few days, we take full responsibility in such cases and will issue a complete refund.

All items are covered by a guarantee against manufacturing defects.

Please use the recyclable plastic bag that your order arrived in for your return. This bag is resealable and includes an unused adhesive strip to securely seal your return.

Kindly avoid using the paper packaging that your clothing was originally wrapped in for returns.