The quickest way to reach us is through email or live chat. Our team is available Monday through Friday, 9:00 AM to 6:00PM, and we’re happy to assist you!

• Live Chat: Available from 9:00 AM to 6 PM
• Email: support@aptyca.com
• Whatsapp: +39 334 1196661
• Phone: +39 0362 1795760

We currently ship within Italy only. However, we are actively looking to expand and add new countries to our distribution. Stay tuned!

At Aptyca, we work hard to ensure your order is processed and shipped as quickly as possible. Once you place an order, our fulfillment center immediately begins preparing it for delivery.

Orders typically take 1-2 business days to be packed and shipped. Once shipped, delivery times is 1 business days (Express) or 2-3 business days (Standard) from shipment date.

We’re always working to improve our shipping process so your Aptyca gear arrives at your door as quickly as possible.

If you have any issues with your order email us at support@aptyca.com and we will be there to help you. Please note, orders placed after 2PM (CET) will be processed the following business day.

You can track your order here.

The tracking number has been automatically sent to the mail
that was used making the purchase.

Have you tried our chatbot? Our team can help you!

If something is missing from your delivery, start by reviewing your shipping confirmation email. Occasionally, an item may become out of stock after your order is placed but before it ships. If this happens, the missing item will be noted in your shipping confirmation, and you won’t be charged for it. 

Still need assistance? Our support team is here to help!
Reach out to us at support@aptyca.com, and we’ll work to resolve the issue promptly.

If your tracking number isn’t updating right away, don’t worry - it can take up to 24 hours for the carrier to update their system after you receive your tracking email. If you continue to experience issues, feel
free to contact us at support@aptyca.com, and we’ll be happy to assist you.

We’re excited to offer free ground shipping on orders of €100 or more! Here’s what you need to know: The €100 minimum applies to the order subtotal before taxes and after discounts. From time to time, we may also introduce additional shipping promotions, so keep an eye out!

A Quick Note on Delivery Times:
Most carriers pause operations on major holidays, which may
result in slight delays for your package. We appreciate your understanding and
patience during these times.

National standard delivery:
Delivery times usually take 3-5 working days.

However, we are offering express shipping at the price of standard shipping!

The order will be shipped within 24 working hours and will reach your door in
1-2 working days.

If your order is less than 100€, the shipping costs will be 5.99€.

In case your order exceeds 100€, the shipping will be free!

If your delivery fails, our logistics team will get in touch with you to ensure you receive your package as quickly as possible. Alternatively, you can reach out directly to the transport service handling your order, either by phone or via
their website, to schedule a new delivery.

There are two common reasons for undelivered orders:

1. Incorrect address: Double-check to ensure the
   address you provided is accurate.
2. Delivery attempts failed: GLS and DHL typically
   make two delivery attempts. If unsuccessful, they may leave the package at a
   nearby parcel shop for collection.

You can monitor your order status by clicking here.

If your package is returned to us due to failed delivery, we will process a refund once it arrives at our warehouse. Please note, we do not re-ship orders.

If you need further assistance, feel free to reach out to us.

The quickest way to reach us is through email or live chat. Our team is available Monday through Friday, 9:00 AM to 6:00PM, and we’re happy to assist you!

• Live Chat: Available from 9:00 AM to 6 PM
• Email: support@aptyca.com
• Whatsapp: +39 334 1196661
• Phone: +39 0362 1795760

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal.

You can also pay with: 

Klarna (buy now, pay later), If you have any questions, check their FAQ here.

Clearly (buy now and pay later), If you have any questions, check their FAQ here.

Scalapay: (buy now, pay later), If you have any questions, check their FAQ here.

If you’re lucky enough to have a discount code, make sure to use it!

Remember, discount codes should be applied at the start of the checkout process. Please note that only one discount code can be used per purchase, and they cannot be applied to sale items.

Once your order has been placed and payment has been processed, we are unable to modify its components. We apologize for any inconvenience this may cause. If changes are needed, you’ll need to wait until the order is delivered and then initiate the process through this form.

If you wish to change the delivery address, you can reach out to us at support@aptyca.com, and we’ll do our best to assist you. If we’re unable to make the change, you’ll need to wait until you receive your tracking number and contact the shipping agency directly to update the address.

Order cancellations are not permitted. By completing your purchase, you agree to our terms of use. We apologize for any inconvenience this may cause. If you no longer wish to keep your order, you will need to wait for it to arrive and then process the return through this form. Please note that return shipping costs are the responsibility of the customer.

You can track your order here.

The tracking number has been automatically sent to the mail that was used making the purchase.

Have you tried our chatbot? Our team can help you!

Check your spam or junk folder - your confirmation email might be there. If you can’t find it, feel free to reach out to us at support@aptyca.com, and we’ll help locate it. If needed, we can update the email associated with your purchase and resend the confirmation. Please include your full name when contacting us.

To ensure you receive our emails in the future, add us to your approved sender list and verify that the email address you provided during checkout is correct.

To keep your gear in top condition, we suggest washing it in cold water and drying it on a low tumble setting. For added protection, turn the items inside out and tie any drawstrings together before washing. This helps prevent tangling and maintains the fresh, new look of your clothing.

Tips for Wrinkle-Free Care:

• Remove your items from the washer as soon as the cycle is complete.
• Use the permanent press setting on your dryer. If this option isn’t available, choose the lowest heat setting.
• Once dry, hang your items immediately to avoid wrinkles.
• A garment steamer is also a safe and effective way to smooth out any wrinkles.

We do not recommend ironing most of our clothing, as it could damage the fabric.

The quickest way to reach us is through email or live chat. Our team is available
Monday through Friday, 9:00 AM to 6:00PM, and we’re happy to assist you!

• Live Chat: Available from 9:00 AM to 6 PM
• Email: support@aptyca.com
• Whatsapp: +39 334 1196661
• Phone: +39 0362 1795760

To request a return or exchange, simply fill out this form with your order number and email address. Through our platform, you’ll instantly receive the return label via email, along with the refund processed to your original payment method or an IBAN account.

The cost of the return is always on us and it is free for you.

Once your order has been shipped, you have 30 days to submit your return or exchange request, provided it complies with the terms of our exchange policy.

While we don't currently offer exchanges, we do have an easy return process. Be sure to have your order number and order email address ready.

3 Easy Steps:

1. Submit a return through our system.
   Create a return through our return system. Be sure to have your order number and order email address ready.
2. Print out the shipping label you will receive from us.
3. Drop off at any forwarder location or leave in your mailbox.
   You can check on the status of your return using our service at anytime.

We do not offer direct exchanges at this time. However, you can use our Return Portal to generate a return label for any purchases made on our website. Once your return is processed, you can place a new order at your convenience.

If you need additional assistance, feel free to contact us at support@aptyca.com

Return shipments follow a specific process that differs from the original delivery. Once your return is sent, our team will receive and handle it. After the items pass quality control and are confirmed to be returned in their original condition, we will approve your return. 

Refunds for returns will be processed within 3-10 business days after we receive your package. Please note that shipping costs are non-refundable. However, Express Shipping is free for all orders over €100.

We are committed to processing returns promptly, ensuring you receive either a refund
or a new exchange order as quickly as possible.

To ensure faster processing, we recommend using our Aptyca Return Portal to generate a pre-paid shipping label. This helps avoid unnecessary delays in handling your return.

For any questions or assistance, feel free to contact us at support@aptyca.com, and we’ll be happy to help.

We strive to build great products and ensure our garments meet the highest quality standards, but occasionally, issues can arise.
Issues like ripping, tearing and pilling, might be considered normal wear and tear.

However, if you have concerns about a defective or damaged item, please submit
a request through this form, including images of the issue.

Please remember that following the care instructions on your gear's label will also help to ensure the longevity of your item.  

The return fee will be reimbursed after a brief review process once your return arrives at our warehouse. While this process may take a few days, we take full responsibility in such cases and will issue a complete refund.

Please note, the exchange fee must be paid to generate a new order, but we will reimburse it once the returned item is received at our warehouse.

All items are covered by a guarantee against manufacturing defects.

Please use the recyclable plastic bag that your order arrived in for your return. This bag is resealable and includes an unused adhesive strip to securely seal your return.

Kindly avoid using the paper packaging that your clothing was originally wrapped in for returns.

When buying online it can be hard to know what's the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website. 

Our sizing is true to size unless stated otherwise, so if you wish for a more tight fitting we would recommend for you to order a size smaller than your perfect fit. 

For men, particularly pants and joggers, the fit is relaxed. If you prefer a more tight fitting, we recommend for you to order a size smaller than your usual size.

If you still have doubts make sure to contact us via email support@aptyca.com and we will be more than happy to help.

From the shipping date, you have 30 days to submit your return request through this form using your order number and email address. Items must be returned in the same condition as received. Once your request is submitted, you’ll receive the return label by email, and refunds will be processed to your original payment method or via an IBAN account.

Please note that shipping costs are non-refundable.

However, the cost of the return is always on us and it is free for you.

Once your returned item arrives at our warehouse, it will undergo an inspection. We reserve the right to accept or reject returns based on their condition. Items in poor condition (e.g., stained, damaged, or unrelated to our store) will not be refunded. In such cases, no refunds or replacements will be issued.

Share the Love and Get Rewarded

Do you have a friend who would enjoy Aptyca? Give them 20% off their first online purchase of any value! As a thank-you, once your friend places their order, you’ll also receive 20% off your next online order of any value. Keep in mind, this offer is only valid for new customers. If your friend has already shopped with Aptyca, they won’t be eligible for the discount.

• Share the referral link with your friend.
• Once they submit the required information, they’ll receive an email with their exclusive discount code.
• They must click through the email to access a pop-up containing their unique discount code. This code needs to be entered at checkout and cannot be applied after the order is completed.
• Make sure they check out using the same email address associated with the referral email.

• This offer is only available to new customers.
• Discounts cannot be combined or stacked - only one referral discount can be used per transaction.
• The referral promo code expires 30 days after issuance.
• The code must be used at checkout and cannot be applied retroactively. 

Ready to get started? Visit our referral page to begin sharing!

At Aptyca, we design apparel for those who embrace life in motion. We deeply value the individuals who contribute to our well-being - whether by keeping us physically fit, mentally sharp, or creatively inspired. We are currently accepting submissions from Professional Athletes, Certified Trainers, and Coaches. Please allow 20-30 days for us to review your application. Thank you for your understanding and patience.

1. Create an online account using your preferred email.
2. Once your account is set up, apply
   to the program using the same email address here.

Certification Requirements: 

• File size must not exceed 10MB.
• File format must not be .exe; most other formats are accepted.
• Screenshots taken on your phone or computer often work best to adjust size and format.
• Submit official documentation, such as a valid, current professional certification or an active roster screenshot showing your name.

Existing Members:

If you’re already part of the APTY Ambassador Program and are experiencing issues with your discount code, ensure you are logged into your account. Remember, the discount does not apply to sale items.

Thank you for being a part of the Aptyca community!

Your membership is exclusively for personal use — we know it’s tempting to share the love for Aptyca, but please refrain from doing so. Don’t worry - special perks to share with friends and family are on the way throughout the year.

If you’re interested in partnering with Aptyca as a wholesale or corporate client, please start by filling out the form below:

• Wholesale/Corporate Request Form

All corporate inquiries, including bulk or team orders, are reviewed individually. At this time, we do not offer customized printing, logo application, or personalized products.

Our team will carefully review your submission and follow up with you as soon as possible. Thank you for considering Aptyca for your business needs!